Refund policy

Returns within New Zealand

You can return unopened items within 30 days of delivery. Items must be unopened, in their original packaging and in the same condition you received them. After 30 days we're unable to offer a return or exchange.

To start a return, email orders@geraldinedistillery.co.nz with a photo of the item(s) and your proof of purchase. We'll email you a prepaid courier ticket to print and attach to the original packaging.

Once we've received and checked the item(s), we'll refund you less $30 (incl. GST) to cover the original and return shipping.

Faulty, damaged or incorrect items

If something arrives damaged, faulty or isn't what you ordered, email orders@geraldinedistillery.co.nz as soon as possible with a photo of the issue and your proof of purchase. We'll send you a prepaid courier ticket and, once we've checked the item(s), offer a replacement or a full refund — with no shipping deduction.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

Cancellations and gift cards

You can cancel an order at any time before it's dispatched — just email orders@geraldinedistillery.co.nz. Gift cards are non-refundable.

International orders

We don't offer change-of-mind returns on international orders due to the high cost of shipping.

Our international shipping rate is already reduced, as GST and excise tax aren't charged on overseas orders. If an order is returned to us because of unpaid import duties or taxes, an incorrect delivery address, or any other reason on the customer's side, we can't issue a refund.

If an international order is damaged, faulty or incorrect because of an issue on our side, we'll offer a replacement or a full refund.

Refund timing

We'll email you once your refund is approved. Approved refunds are processed within 10 business days to your original payment method — or, if you paid by bank deposit, within 10 business days of us receiving both the returned item(s) and your bank account details.

If your refund hasn't appeared after that, check with your bank or card provider first, as posting times vary. If it still hasn't arrived, email orders@geraldinedistillery.co.nz and we'll sort it out.

Return shipping

All returns must use the prepaid courier ticket we supply. Items sent back with a different courier or at your own expense aren't covered by this policy.